Refund policy
Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to contact us about an issue with your item.
Because many of our products are made to order, we only accept returns or replacements for items that are damaged, defective, or incorrect.
To report a problem, please contact us at bwgfaith@gmail.com and include:
• Your order number
• A description of the issue
• Clear photos showing the problem
Our team will review your request and work to resolve the issue as quickly as possible.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of receiving your order.
Once the issue is confirmed, we will offer one of the following:
• A free replacement, or
• A full refund
There is no cost to you if the issue was caused by us or our production partner.
Returns
Because our items are custom made when you place your order, we do not accept returns for:
• Incorrect size selection
• Change of mind
• Ordering the wrong product
• Buyer’s remorse
Please review the product descriptions and size charts carefully before placing your order.
Exchanges
We do not offer direct exchanges. If your item arrives damaged or incorrect, we will send a replacement at no additional cost.
Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at bwgfaith@gmail.com.
Contact
If you have any questions about our return policy, please contact us at:
Email: bwgfaith@gmail.com